If you have recently travelled from an at risk area or you are concerned that you may have coronavirus then please DO NOT come to the surgery. You must self-isolate at home and phone NHS111.
From July 2019 we are introducing DoctorLink as an opportunity to direct our patients to the best care available to them. Therefore, we are inviting all of our patients aged 16+ to sign up.
We have looked at how we can improve access to our services; Doctorlink is a great step forward for our patients. This new online service will ask about your symptoms and previous conditions, provide advice and if necessary request an appointment from us.
Registration is simple! Click on the button below begin the registration process, it only takes a few minutes! For all urgent appointments, we will ask that you undertake a symptom assessment through DoctorLink. Once registered, this tool will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether that be from us or another provider which may include one of the SUCCESS centres. If your outcome indicates that an appointment is required with us, you simply click on the request appointment button when offered. The information you provide will then be shared with our clinicians and we'll contact you to arrange an appointment as appropriate. We will call you the same day to arrange the appointment, the speed at which we call will be determined by the urgency stated by DoctorLink.
Sign up for DoctorLink
We are encouraging all patients aged 16+ to register with DoctorLink. Those who cannot use the service because of disability or difficulty with internet access will also be triaged as normal. We feel that using DoctorLink will allow patients to be signposted correctly the first time.
We will continually monitor this new system and make further changes where necessary.
If you have some feedback, we'd love to hear it!
HAWTHORN MEDICAL CENTRE - PRIVACY NOTICE
It is important that our patients understand how data that we store is processed at the practice. Please click on this link for our Privacy Notice
ORDER YOUR REPEAT PRESCRIPTIONS VIA TELEPHONE
Patients can order their repeat prescriptions over the telephone via a convenient service called Prescription Ordering Direct (POD). All it takes is a quick and simple telephone call - there is no need to go into your GP practice or your pharmacy to order your medication.
Please telephone 01793 683755.
For more information about this service, click on the leaflet above.
We will be asking every patient if they are happy to share their medical record with other users of they same clinical system. This is for the purpose of giving you the correct treatment if you attend a walk in centre or other healthcare provider. (Please see PDF link at bottom of the page entitled our practice leaflet)