Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

Please address all correspondence to:

Practice Manager
Hawthorn Medical Centre
May Close
Gorse Hill

Tel (01793) 536541

Please see below the link to the practice complaints and compliments leaflet:

Complaints Procedure July 19

Alternatively, you can complain to NHS England on 0300 311 2233 or [email protected]

If you are unable to resolve the complaint then there are other organisations that you can approach.

These include:

  • Swindon Healthwatch on 01793 497777 or [email protected]
  • The Parliamentary and Health Service Ombudsman on 0345 0154033.