Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

Please address all correspondence to:

Practice Manager
Hawthorn Medical Centre
May Close
Gorse Hill
Swindon
SN2 1UU

Tel (01793) 536541

Please below the below link to view our complaints brochure:

Hawthorn Medical Centre Complaints Brochure

Alternatively, you can complain to NHS England on 0300 311 2233 or [email protected]

Please see below links for information on how an advocate can help you make a complaint about your NHS care or treatment.

NHS Complaints Advocacy Service
NHS Complaints Advocacy Service – Easy Read Version

 

Date published: 10th October, 2014
Date last updated: 10th January, 2024