We operate an appointment only system. Please be aware that currently appointments can only be booked by telephone. We do not book appointments via email or letters.
The surgery is open for consulting at the following times:
Monday: 8:30am to 7:30pm (closed 12:45pm – 1:45pm)
Tuesday: 8:30am to 6:30pm (closed 12:45pm – 1:45pm)
Wednesday: 8:30am to 6:30pm (closed 12:45pm – 1:45pm)
Thursday: 8:30am to 7:30pm (closed 12:45pm – 1:45pm)
Friday: 8:30am to 6:30pm (closed 12:45pm – 1:45pm)
Please telephone the surgery to book any appointments. We would encourage you to consult with the same doctor whenever possible as this helps them to get to know you better.
Please telephone between 8:30am – 1:00pm and 2:00pm – 6:00pm to book appointments.
The same day appointments are undertaken by our team of GPs and nurse practitioners who are able to assess, diagnose and treat patients.
If you are late for your appointment you may not be seen. This is at the discretion of the clinician.
If you find that you are unable to keep an appointment, please let us know AS SOON AS POSSIBLE so that we can re-allocate the appointment time to another patient. You can cancel your appointment online (if you have access to online services), via SMS text message, or via telephone (through an automated system).
If it is less than 2 hours until your appointment time, please call the surgery reception on (01793) 536541 to cancel your appointment. Non-attendance for appointments is unacceptable without notice, and you may be asked to register elsewhere if you are a frequent non-responder.
If you need a domiciliary (home visit) visit, please request between 8:30am and 12 noon.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
You can also be visited at home by a community nurse if you are referred by your GP.