Online services

SystmOnline Services

We use a secure website called SystmOnline which provides:

Systmonline can be accessed here.
However you will need to register for the service (see below) before you can use it.

Mobile App

The SystmOnline app is available for Apple and Android devices. It can be downloaded free of charge from the relevant app store.

The app allows patients to manage any aspect of their healthcare all from one place.

Note: In order to use this app, you must have already registered for Systmonline (see below).

How to Register for Systmonline

You can only apply in person for any type of online access as we need to verify your identity.

Registering for access to appointments, prescriptions and changing details ONLY:

Please come to reception and ask to be signed up for online access. You will need to bring photo ID and proof of address with you. The reception staff will then register you for online access and give you your log in details.

Registering for access to appointments, prescriptions, changing details AND summary or full medical records:

Please come to reception and ask for an online access to my medical records form, or print the forms available below. This will need to be filled out and returned in person with photo ID and proof of address. Reception will then verify your identity and pass your forms to the administration team. It will then be at the discretion of the GP if they are happy for you to have access to your medical records. Once this process has taken place, you will be contacted and informed your online access has been granted. You will only be able to see your records going forward from the date you have requested access, you will not be able to see any historic records.

Application for online access to medical records

Patient information leaflet

Registering for access to children’s records or other proxy access to records

We are unable to provide online access to full or summary medical records for children aged 11 to 15. Once a patient reaches their 16th birthday they will be required to register themselves for online access should they wish. If you wish to register for online access for someone else, for example your child or someone you provide care for, please come to reception and ask for a proxy online access to my medical records form, or print the forms available below.

Application for proxy online access – registered at Hawthorn Medical Centre

Application for proxy online access – NOT registered at Hawthorn Medical Centre

Patient information leaflet

Please be aware that the patient whose medical record you wish to have proxy access to must be registered at Hawthorn, but the proxy user does not need to be.

Further information on GP online services can be found on the NHS Choices website.

Systmonline is protected by the highest security and cannot be accessed by others providing you keep your registration details secure.


If you’re a patient at our practice you can now use the new NHS app, a simple and secure way to access a range of NHS services, including your COVID vaccinations, on your smartphone or tablet.

What the NHS app does

You can use the NHS app to:

  • Check your symptoms
  • Find out what to do when you need help urgently
  • Book and manage appointments at your GP practice
  • Order repeat prescriptions
  • Securely view your GP medical record
  • Register to be an organ donor
  • Chose how the NHS uses your data

If you already use SystmOnline you can continue to use it if you prefer, or you can use both.

If you are currently NOT registered for online services

If you have not previously signed up for online services, you can sign up on the NHS app without contacting the surgery. Just follow the instructions on the app. You will need photo ID such as a passport or driving license.

Please note the NHS app currently can only be accessed via smartphone or tablet.

Once the app is launched nationwide in 2019, there will also be a web version you can access like a regular website.

For current web access, please use SystmOnline.

If you are already registered for online services

You will need 3 pieces of information to link your online services to the NHS app (Account ID, Organisation Code and Passphrase). To find these, follow these instructions:

  1. Log in to SystmOnline on the website, not the app.
  2. Go to Account > Account Information and retrieve the Practice Organisation Code and Account ID. Write these down.
  3. Log out from SystmOnline.
  4. Select Re-issue Third Party Passphrase.
  5. Input your Account ID, Email Address and Organisation Code, then click Re-Issue Passphrase to retrieve your passphrase.
  6. Once you get your passphrase, follow the instructions on the NHS app to setup your NHS login and use the 3 pieces of information you need to link your account to the app.

Switching profiles

As a parent, family member or carer, you may be able to manage services for another person by switching to their profile. This is also sometimes called having a linked profile or having proxy access. It needs to be set up by the GP practice where you and the other person are BOTH registered. This service is not currently available to those who are registered at different practices.

Setting up a linked profile

You will need to complete a 3rd party proxy online access form and bring this to the practice with photo ID and proof of address. These forms are available from the front desk or by clicking here. This is granted at the GPs discretion. If granted, you will then be able to request medications and book appointments via the NHS App on behalf of the other person.

How to switch profiles

To act for another person who you have a linked profile for:

  1. Log in to the NHS App or website.
  2. Select switch profiles on the homepage.
  3. Select the name of the person you want to act for.

When you are switched to a different profile, you will see a yellow banner at the top of the screen. It will include ‘acting for’ and the person’s name. You will also see their name as the main heading on the homepage.

When you have finished using services on behalf of another person:

  1. Select the switch back to your profile link in the yellow banner at the top.
  2. Select switch to my profile.

Managing access to your profile

The GP surgery can help you manage access to your own profile. This includes deciding what services other people can access for you and removing access to your profile.

If you’re a young person, you may have questions about who has access to your profile as you get older. Before a child is aged 11, their parents/guardians can usually control access to their health record and online GP services. When the child is aged between 11 and 16, parents/guardians may be allowed proxy access to their child’s online services, but only if this is agreed by the GP.

If you are aged 13 or over, and you are registered at a GP surgery in England or the Isle of Man, you can access your own profile in your NHS App.

If you have any issues using or downloading the app, check the NHS app help and support page 

Patient Leaflets

Date published: 17th February, 2017
Date last updated: 16th February, 2024