Hawthorn Medical Centre

01793 536541

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

How to register

The doctors welcome new patients who live within our practice area. As it often takes sometime for records to be forwarded from your former practice all newly registered patients will ... [continue] How to register

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

Teenage Health

What should I come to the surgery for? You can make an appointment to see a nurse or a doctor in CONFIDENCE about ANY health issue such as: Skin problems: Very often your doctor ... [continue] Teenage Health

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

The Psychology Team

The Primary Care Psychology Team There are currently four Mental Health Practitioners at Hawthorn Surgery. We offer brief psychological interventions to help with common mental health problems such as anxiety ... [continue] The Psychology Team

Data protection and who has access to your records

Data Protection Privacy Notice for Patients Introduction This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect ... [continue] Data protection and who has access to your records

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Privacy

As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways ... [continue] Privacy

Accessible Information Standard

The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille ... [continue] Accessible Information Standard

Text message reminders

You can now register to receive information by text message on your phone regarding appointments and health care. If you wish to register for this messaging service please complete and ... [continue] Text message reminders

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us or popping into the surgery to complete a change of details ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Practice boundary

The doctors welcome new patients who live within our practice area. As it often takes sometime for records to be forwarded from your former practice all newly registered patients will ... [continue] Practice boundary

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Named GP

All patients at Hawthorn Medical Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Statement of Intent

Hawthorn Medical Centre Statement of Intent IT/ELECTRONIC PATIENT RECORDS New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in ... [continue] Statement of Intent

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